Training on EQ-based Communication Skills

We have successfully implemented EQ-based communication training at IBN Sina to elevate customer service standards within the hospital industry! The significance of Emotional Intelligence (EQ) in healthcare cannot be overstated. It equips healthcare professionals with the ability to understand and empathize with the unique emotions and concerns of patients and their families, fostering an environment of compassion, support, and comfort that enhances the overall patient experience.

Active Listening is a key component of EQ, enabling healthcare professionals to genuinely hear patients’ worries and needs. By providing undivided attention, expressing empathy, and responding with kindness, trust is built, and meaningful connections are fostered. Additionally, embracing Genuine Empathy allows healthcare providers to step into patients’ shoes, acknowledging their fears and uncertainties. Providing emotional support with sincere care and compassion becomes a crucial aspect of alleviating concerns during challenging times.

We invite you to wish us luck on this journey of enhancing customer service excellence by seamlessly integrating Emotional Intelligence into our daily interactions within the hospital industry. The training sessions were skillfully conducted by Jamal Uddin Jamy, CEO, and Lead Trainer at CAREERCOACH™ Training Solutions, bringing expertise and insight to fortify customer service excellence in the healthcare sector.