In our latest endeavor at IBN Sina, we successfully concluded the fourth batch of a transformative training session on effective communication with a strong emphasis on Emotional Intelligence (EQ) for achieving customer service excellence. Led by Jamal Uddin Jamy, CEO, and Lead Trainer at CAREERCOACH™ Training Solutions, this session was designed to instill a culture of emotional intelligence among employees. The comprehensive content covered various aspects, from understanding the fundamentals of EQ to practical applications in real-life scenarios. Participants engaged in exploring how EQ contributes to building robust customer relationships, resolving conflicts, and enhancing empathy in their interactions, ultimately aiming for a personalized and empathetic customer experience.
Jamal Uddin Jamy’s expertise and interactive training style ensured that participants not only grasped the theoretical aspects of emotional intelligence but also gained practical insights applicable to their day-to-day roles. This session marked another milestone in the ongoing commitment to fostering emotional intelligence within IBN Sina, contributing to the development of emotionally intelligent communicators and service providers. We anticipate further successes as we continue this impactful journey in future training sessions.