The "Mastering Communication to Connect, Convey, and Convince" training program employs a comprehensive methodology crafted to engage, educate, and empower participants. The training incorporates the following methodologies:
Interactive Workshops: Participants actively practice and apply communication concepts in dynamic workshops, connecting theory to real-life scenarios.
Case Studies: Real-world examples and case studies illustrate the practical application of diverse communication situations, fostering a deeper understanding.
Role-Playing: Participants engage in role-playing activities, gaining firsthand experience and receiving immediate feedback to enhance their communication skills.
Self-Assessment Tools: Various self-assessment tools help participants understand their communication styles, promoting self-awareness and targeted improvement.
Group Discussions: Encouraging participants to share experiences, insights, and best practices, group discussions facilitate peer learning and networking.
Personalized Feedback: Individualized feedback sessions highlight each participant's progress and identify areas for further improvement, ensuring targeted skill development.
Continuous Learning: The training program promotes ongoing learning through recommended readings, resources, and continued support, enabling participants to apply their knowledge and skills beyond the training sessions.
I. Introduction
A. Welcome and program overview
B. Icebreaker activity to establish a comfortable learning environment
II. Introduction to Effective Communication
A. Overview of the importance of effective communication
B. Understanding the role of communication in personal and professional success
C. Key elements of successful communication
III. Communication Styles
A. Identifying different communication styles
B. Understanding Filters to Cultivate Awareness of Others
C. Practical exercises to build awareness of others using FILTERS
D. Adapting communication styles for diverse audiences
E. Practical exercises to enhance flexibility in communication
F. Understanding group dynamics and communication patterns
G. Strategies for effective communication in teams
H. Assessment of communication styles/working styles
IV. Active Listening Skills
A. Active Listening to observe and envision the future
B. The significance of active listening in effective communication
C. Techniques for active listening
D. Interactive activities to improve listening skills
V. Non-Verbal Communication
A. Non-verbal communication elements
B. Hand gestures, posture, facial expressions, eye contact
C. Speech transition, power positioning, vocal variety
D. Pausing with power, pace, pitch, projection
E. Role-playing exercises to practice non-verbal cues
VI. Building Rapport
A. The Art of Nurturing Relationships
B. Strategies for establishing a connection with others
C. Group activities to develop rapport-building skills
D. Connecting people to convey the message to convince
E. Strategies for assertive communication
VII. Constructive Feedback
A. Importance of giving and receiving feedback
B. Guidelines for delivering constructive feedback
C. Practice sessions for providing effective feedback
D. Strategies to respond to feedback
VIII. Conflict Resolution
A. Understanding and managing conflicts in communication
B. Strategies for resolving conflicts professionally
C. Simulated scenarios for hands-on conflict resolution practice
D. How to say no to a customer and colleagues
E. Frameworks for managing and resolving conflicts
IX. Effective Presentation Skills
A. Preparing and Speech Crafting
Understanding the audience’s demographics, interests, and needs
Crafting a compelling message resonating audience’s need
Speech crafting: Intro, Body, and Conclusion
Structuring the speech
Creating engaging visuals
Rehearsing the right way
B. Mastering the Delivery
Working with place of articulations and clarity
Demonstrating the power of body language
Voice Modulation, Pitch, Pause, Projection, Pace
Overcoming stage fear
C. Advanced Presentation Skills
Mastering the art of storytelling
Delivering persuasive speech
Elevating the sales/business pitch
Harnessing the elevator pitch
Understanding TEDx and Toastmasters speech patterns
Managing unexpected challenges during presentations
X. Action Planning and Conclusion
A. Reflection on key learnings from the training
B. Action planning for applying effective communication skills
C. Conclusion and next steps
Professionals or individuals aiming to enhance their communication skills within a professional context.
Managers, supervisors, team leaders, salespeople, customer service representatives, human resources professionals, and anyone regularly engaging with coworkers, clients, or customers.